Privacy Policy
Version: 1.0
Effective Date: 8 July 2026
1. Introduction
1.1MonacoWins Global Ltd. ("MonacoWins") processes personal data to operate casino and sportsbook services on monacowins.com.
1.2This Policy explains what we collect, why we use it, with whom we share it, and your rights.
2. Data We Collect
2.1Identity and contact data (name, email, phone, address, date of birth).
2.2Account and KYC documents (ID, proof of address, source of funds where required).
2.3Payment and transaction data (deposits, withdrawals, wallet ledger events).
2.4Gameplay and betting data (sessions, stakes, outcomes, device/technical logs).
2.5Support communications and complaint records.
3. Purpose of Processing
3.1Provide and secure the platform.
3.2Process payments and prevent fraud.
3.3Meet AML/KYC and licensing obligations.
3.4Improve products and customer support.
3.5Send service notices; marketing only where permitted.
4. Legal Bases
4.1Contract performance.
4.2Legal obligation.
4.3Legitimate interests (security, fraud prevention, service improvement).
4.4Consent where required (e.g. certain cookies/marketing).
5. Sharing
5.1Payment processors, game providers, verification and security vendors.
5.2Regulators and law enforcement where legally required.
5.3We do not sell personal data.
6. Retention
6.1Data is retained as long as needed for the account, disputes, and legal retention periods.
7. Your Rights
7.1Depending on applicable law you may request access, correction, deletion, or restriction via support@monacowins.com.
8. Security
8.1We apply technical and organizational measures appropriate to the risk. No online system is perfectly secure.
9. Contact
9.1Privacy inquiries: support@monacowins.com